Cancellation policy

1. Cancellation right

You have the right to cancel this contract within 14 without giving any reason. The cancellation time limit is 14 days from the day on which you or a third party designated by you, who is not the carrier will take or ha staken possession of the merchandise.

To exercise your right of withdrawal, you must inform us (DR.OWL - NutriHealth GmbH, Josefstädter Straße 7/16, 1080 Vienna, Austria, service@dr-owl.com, +43 5574 801 791) of a clearly stated declaration of your decision to cancel this contract (e-mail, post…). You can use this cancellation form, however it is not required.

To comply with the cancellation time limit, it is sufficient if you send the notification regarding the exercise of your cancellation right before the cancellation time limit has expired.

2. Consequences of the cancellation

If you cancel this contract, we must pay back all payments that we have received from you, including the delivery charges (with the exception of additional charges that result if you selected a form of delivery that differs from the most economical standard delivery offered by us) promptly and at the latest within 14 days from the day on which we received the notification that you are cancelling this contract.

We use the same payment method for this repayment as the one that you used in the original transaction, unless otherwise expressly agreed to with you; in no case will you be charged for expenses arising from this repayment. We may refuse repayment until we have received the merchandise or until you have provided documented verification that you have returned the merchandise, whichever takes place first.

You must return or transfer possession of the merchandise promptly - in any event no later than within 14 days from the day on which you informed us of the cancellation of this contract – to

Austria:
DR.OWL - NutriHealth
Paketfach MH direkt 1
A-6965 Wolfurt

Germany:
DR.OWL - NutriHealth
Bleicheweg 158
88131 Lindau

The time limit is granted when you send back the merchandise before the time limit of 14 days has passed.

You only need to pay for any loss in the value of merchandise when this loss of value is attributable to handling of the merchandise that is not necessary to check the condition, properties, and proper operation of the merchandise.

3. Exceptions to the cancellation right

The right of cancellation does not apply to the following contracts:

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.