FAQs

Do you have questions about our health drinks? Then you've come to the right place. We have clearly arranged the most frequently asked questions about Dr.Owl Health Drinks in several topic blocks.

HEALTH DRINKS

Health Drinks is the most innovative form of beverage on the market. They contain liquid nutrients in a highly concentrated form and thus have a nutrient density of up to 20 pills. They take up little space, are very light and save huge amounts of CO2 and waste.

Want to learn more about us, click here. To learn more about our Green Drinking mission, click here.
Remove the top tab from the sachet and squeeze the contents into a glass of still or sparkling water (min. 300ml) or carafe. The concentrate will mix with the water automatically. So you don't need to shake, stir and it won't foam over.

You can also drink the Health Drinks directly from the sachet.
Since this is a caffeinated beverage (slow-release caffeine), we do not recommend the use of Health Drinks
by children, pregnant or breastfeeding women.
We recommend max 1 sachet daily. However, this is to be considered individually and depending on how you react to another health drink. For example, a REGENERAID helps one in the morning and a CONCENTRAID for more concentration at work after an afternoon slump or a hard day at work.
We do not recommend taking it late at night. Unless you want to sit in bed like an owl :)
Our recommendation is to drink one Health Drink with water every day. The Health Drinks will immediately provide you with the essential nutrients to achieve your desired effect.
But of course it is up to you how many Health Drinks you want to enjoy every day, because everyone is individual and the days provide sometimes more and sometimes less challenges or stresses.
Unopened, our health drinks have a shelf life of 18 months from the date of filling - the best-before date is printed on the back of the white field on the sachet and on the bottom of the packaging. The prerequisite for this is cool storage.
This is due to the Healt Drink technology and the packaging.
To ensure that our health drinks have a long shelf life without the addition of preservatives, they are gently heated in the production process so that the valuable ingredients are preserved. They are packaged in a wafer-thin film - as thin as a hair - which protects them from oxygen and UV light.
Unopened, our health drinks do not need to be refrigerated. However, they must not be stored in a warm place or in a place directly exposed to the sun.
You can buy our Health Drinks in all pharmacies throughout Austria. If they are not in stock, the pharmacist can order them from the wholesaler and they will be ready for you to pick up in no time. The name of the brand and the product is sufficient. If it is not found in the system, you can specify the PZN number.

Of course, our products are also available directly from our online store. We also grant you high quantity discounts. Have a look here!
Our products are manufactured in Austria.

INGREDIENTS

Yes. Our Health Drinks are 100% vegan, as we completely avoid animal ingredients.
No. The health drinks are sugar-free. The sweet taste comes from the stevia plant.

You can find the exact information about the ingredients and the nutritional value table on the respective product detail pages.

Regeneraid
Acceleraid
Concentraid
Immunaid

This has to do with the constant product quality. The taste of a fresh fruit juice depends on the slope, sunshine duration and degree of ripeness during harvesting - this makes the taste sometimes sweeter, sometimes more sour. In order to have the taste of the Health Drinks always uniform, so that you always get the same quality with each delivery, we therefore use fruit juice concentrate.
Simple answer: Regeneraid, Concentraid and Immunaid have 0g of carbohydrates.

Acceleraid has minimal traces of just 2.4g/100g

ORDER

The easiest way is directly through our Online shop.

If you have problems online, you can contact us here and we will help you.
You have changed your mind at short notice? We process your order immediately after receipt, so that you receive it as soon as possible.
receive it as soon as possible. Contact us as soon as possible here.
Unfortunately, sometimes automated emails are mistakenly marked as spam and end up in the spam folder. If you don't find what you are looking for, please contact us via our Contact form.
You can pay by PayPal, credit & debit card, Sofortüberweisung and Klarna. You simply choose your desired payment method in the second step at the checkout, after you have provided your contact information. If you use our subscription, you can currently pay with either PayPal or credit card.
You will always receive your invoice by e-mail.
If you do not find it in your inbox, please check your spam folder. If you have any questions about your order, please be sure to include your order number. Only then can your inquiry be assigned. You can also write us via our Contact form.
If you have selected Klarna as your payment method, we cannot help you. Please contact the Klarna costumer service.
We do not receive any information about your payment process from the payment service provider PayPal. This is a good thing, because it is protected data.
If you have any questions or problems with your PayPal payment, please contact Paypal costumer service directly.

DELIVERY

We calculate the shipping costs abroad according to the
order value (gross value of goods)

Austria & Germany:

Order value under 49,90 = 4,90 shipping costs

Order value over 49,90 = free shipping

Other EU countries

Order value under 99,90 = 9,90 shipping costs

Order value over 99,90 = Free shipping

Subscriptions have free shipping.

Here you can find all information about payment & shipping.
We want to deliver our products as fast as possible. Here you will find all information about shipping.
If no package has arrived after 5 days, this could indicate a problem. As soon as your order has been shipped by us, you will receive an email from the shipping company (Post or DHL) with the shipment details - unfortunately, this also often ends up in the spam folder. Check the status of your shipment with the tracking link sent in the email. Maybe your package was dropped off at a pick-up station?

Please also check your order confirmation to make sure that the information you provided is correct. It may happen that the address is incorrect and the package will be returned to our warehouse.

If you did not receive an order confirmation, there are two possibilities: We did not receive your order or your e-mail address is incorrect. The best thing to do is to contact us here and we will be
and we will be happy to help you.
We always process your order immediately after receiving it, so that you receive your package as soon as possible. It may still be possible that we change your address. Contact us here as soon as possible.
Within Austria we ship CO2 neutral with the Austrian Post. To all other countries we ship with DHL. As soon as your package is shipped, you will receive a confirmation email with the tracking code. With this you can always check where your package is currently located.
We ship from our location in Vorarlberg in Austria.
We ship all over the EU. You can find an exact list under Payment & Shipping Payment & Shipping. If your country is not on the list, contact us via the Contact form and we will try to find a way to send you our health drinks.
Then your order will be delivered to a parcel store. There it is usually for 2 weeks before it is sent back to us in the warehouse. You will receive a notification by mail in which parcel store your delivery was deposited. If you have missed the pickup or have deliberately not accepted the package, please contact us via the Contact form.
You will receive your order in partial deliveries. This means that if one part of your order is in stock, it will be processed and shipped immediately. The other part of your order will be shipped to you as soon as the stock is replenished. You will receive an automated mail with the tracking link for each (partial) delivery. Please also check your spam folder.

RETURN / COMPLAINT

If your package is damaged or you are not satisfied with the delivery, please contact us via the Contact form and we will find a solution quickly.
If the contents of your package are damaged and a sachet is no longer in tact, then we will gladly send you a replacement. Please contact us by e-mail at office@dr-owl.com and be sure to send photos of the damaged goods.
If you change your mind and don't want the Health Drinks anymore, you have to pay the shipping costs yourself. You can find the address for return shipping here.
We always work in a highly professional and accurate manner, but we are also human and unfortunately mistakes can happen. If your package is incomplete, late or has not arrived, please contact us via our Contact form and we will take care of it as soon as possible.
Although we have developed a special packaging concept that optimally protects the health drinks and thus their nutrients, something can still break. Just contact us here and we will take care of a new delivery as soon as possible.

ABO

Wenn du das Abo-Modell wählst, sparst du bei jeder Lieferung
10% des Kaufpreises. Ebenfalls bekommst du bei deiner ersten Lieferung eine Tritan Bottle gratis dazu. Du erhältst dann bequem und regelmäßig in dem von dir gewählten Intervall ein Paket mit deinem Lieblings-Health Drink nach Hause.

1. Wähle dein Produkt aus und klicke auf das Abo.
2. Wähle das gewünschte Lieferintervall.
3. Wähle die Anzahl der Artikel, die du erhalten möchtest, aus und klicke auf "In den Warenkorb" (Du kannst die Anpassungen deines Abos auch im Warenkorb durchführen).
4. Gebe Adressdaten an und wähle eine Zahlungsart aus (ACHTUNG: nicht alle Zahlungsarten sind für diese Funktion verfügbar, da regelmäßige Zahlungen erfolgen müssen).
5. Klicke auf "Kaufen" und du erhältst nun regelmäßig eine Lieferung mit deinen Health Drinks.
You get 10% discount on every order, you can customize delivery intervals, health drinks and quantity at any time. If you have
already accumulated a supply at home, you can skip a delivery and it will be paused. In addition, you will receive a free Tritan Bottle with your first delivery to enjoy your health drinks on the go in a BPA free bottle.
Yes, the minimum subscription period is at least 2 deliveries. Please cancel your subscription in your profile or contact us here and we can cancel it on your behalf. Please end it at least 7 days before the next delivery so that the order is not triggered unintentionally.
Depending on your chosen delivery interval, your subscription will be shipped automatically.
Log in under "My Account". You will find under "Manage subscriptions" all the functions to customize and manage your subscription as you wish.
If you want to cancel your subscription, either cancel it online in your account or write us via the contact form with your order number. Do this at least 7 business days in advance, so that the subscription is not triggered by mistake.

CUSTOMER ACCOUNT

With a customer account you can save time at checkout, because you can store your addresses securely with us. You can also see your entire order history. If you sign up for a subscription, you will also find information about it in your account and can adjust it at any time.
On our website, simply click on the account button in the upper right corner next to the shopping cart or on your cell phone on the little man icon in the bottom line.
If you have problems logging in, it's best to reset your password. If you still have problems, please contact us here and we will help you.

Didn't find your answers?

We couldn't answer your question or something is unclear to you? Then simply write us a message and we will get back to you as soon as possible!