Privacy policy
Privacy Policy
When processing your data, we comply with the provisions of the DSGVO and the Austrian Data Protection Act.
If there are links to other websites on the Dr.Owl website, this statement does not apply to the collection and use of your data if this takes place on or via the linked websites.
1. Introduction
You can visit our website without providing any personal information. When you access the website, only access data in so-called server log files, such as the name of the requested file, date and time of access, amount of data transferred, access status & IP address of the requesting computer are stored.
These data are evaluated exclusively to ensure trouble-free operation of the site and to improve our offer and do not allow us to draw any conclusions about your person.
After evaluation of the annual accesses, the data logged in this way is deleted. The evaluation takes place monthly and annually, the deletion takes place automatically after 12 months in each case.
1.1. Access data logging
The server used by Dr.Owl is provided by pc-web: web und it-lösungen GmbH, Neubaugasse 64-66/2/11, 1070 Vienna, Austria. The use of the data is done by Dr.Owl.
2. data collection for contract fulfillment
Dr.Owl collects your personal data only if you have given them to us voluntarily via the website. This is done in the context of ordering goods via our website, opening your user account, contacting us (e.g. by e-mail, live chat...) or registering for the Dr.Owl newsletter.Which data is collected can be seen from the respective input forms. We use the data you provide exclusively for contract processing and handling your inquiries. After final answering of your inquiry, complete processing of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiration of the retention periods required by tax and commercial law. Something else only applies if you have expressly consented to further use of your data or if we reserve the right to use data beyond this, which is permitted by law and about which we inform you below. The deletion of your customer account is possible at any time and can be done either by sending a message to office[at]dr-owl.com.
2.1. Ordering goods
Um eine Warenbestellung tätigen zu können, müssen Sie folgende personenbezogene Daten in ein Eingabeformular eintragen:
1. Name
2. Postadresse
3. E-Mail-Adresse
4. Telefonnummer
5. Kontodaten
1. name
2. postal address
3. e-mail address
4. telephone number
5. bank account data
In order to carry out your order, Dr.Owl will also process the following data:
1. delivery method
2. delivery address
3. billing address
4. date of order
5. purchase price
6. payment method
7. goods
Dr.Owl stores these data in a database and uses them exclusively for individual communication with you or for execution of the contract concluded with you. This includes the initiation, conclusion and execution of the contract, warranty agendas as well as possible reversal of the service. Your data will only be stored until the contractually owed service has been completely processed. As far as company and tax law retention periods exist, the duration of storage can be up to 7 years.
2.2. Payment & Shipping
For the fulfillment of the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. For the processing of payments we pass on the necessary payment data to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the payment service selected by you in the order process.Furthermore, Dr.Owl transfers your customer data to collection agencies in case of assignment of outstanding debts as well as authorized third parties (authorities or courts), if this is necessary due to legal regulations for the prevention of dangers to public safety and order or if Dr.Owl is legally obligated to transfer data to law enforcement or supervisory authorities.
2.2.1. Card Payment
In the area of card payment (direct debit/girocard/credit cards), we work together with Concardis GmbH (Concardis), Helfmann Park 7, D-65760 Eschborn, represented by its managing directors Mark Freese, Jens Mahlke and Luca Zanotti.
In this context, in addition to the purchase amount and date, card data will also be transmitted to the above-mentioned company. All payment data as well as data on any chargebacks that may occur will only be stored as long as they are required for payment processing (including the processing of possible chargebacks and debt collection) and for combating abuse. As a rule, the data is deleted no later than 13 months after it is collected.
Beyond this, further storage may take place if and as long as this is necessary to comply with a statutory retention period or to prosecute a specific case of abuse. The legal basis for data processing is Art. 6 (1) f) of the General Data Protection Regulation.
You can request information and, if necessary, correction or deletion as well as restriction of the processing of your data and/or, if necessary, object to the processing of your data. If you have any questions regarding data processing by Concardis or to assert your aforementioned rights, you can contact the data protection officer, whom you can reach by e-mail at data protection officer[at]concardis.com.
Furthermore, you have the right to complain to a supervisory authority (in Germany to the state data protection commissioners). We would like to point out that the provision of payment data is neither legally nor contractually required. If you do not want to provide your payment data, you can use another payment method (e.g. cash payment).
2.2.2. Paypal
The Paypal payment method is handled by PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, L-2449 Luxembourg. More detailed information can be found in the privacy policy of Paypal.
2.2.3. Instant bank transfer
The payment method Sofortüberweisung is processed by SOFORT GmbH, Theresienhöhe 12, 80339 Munich. More detailed information can be found in the privacy policy of SOFORT GMBH.
2.3. User account
When you create a user account, Dr.Owl stores all the data you provide (title, first name, last name, e-mail address, birthday and password). Dr.Owl uses this data to enable you to store in Dr.Owl's webshop, to manage your orders and to communicate with you.When you place an order as a registered user, Dr.Owl stores all the data you provide when placing an order (user account date, order date, goods, purchase price, payment method, delivery method, billing address, shipping address). With these data Dr.Owl will execute your order.
The details of the orders will be saved to your user account and will remain available for you later. If you choose the "Proceed to checkout as a guest" function, your order will not be saved to your user account. Therefore, in this case, you will not be able to retrieve your orders subsequently.
The deletion of your customer account is possible at any time and can be done by sending a message to office@dr-owl.com.
2.4. Right to information, correction and deletion
You have the right to receive free written information about the scope and use of your personal data stored by Dr.Owl. You also have the right to have your data corrected, blocked or deleted if it is outdated or incorrectly processed. In this regard, please contact:
Dr.Owl NutriHealth GmbH
Josefstädter Straße 7/16
1080 Vienna
Austria
Tel.: +43 5574 801 791
E-mail: office@dr-owl.com
3. Use of Cookies
To make your visit to the Dr.Owl website more user-friendly, we use so-called cookies. These are small text files that are placed on your terminal device with the help of the browser & collect certain settings & data for exchange with the Dr.Owl website. They do not cause any harm.
Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and allow us to recognize your browser on your next visit (persistent cookies). Cookies do not contain any personal data and can therefore not be directly assigned to any user. Please note that certain cookies are already set as soon as you enter our website. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
3.1. Types of Cookies
Below you will find information about the cookies we use and how to set them in your browser.
Necessary cookiesThese cookies are necessary to enable the operation of our website. These include, for example, cookies that allow you to log in to the customer area, or to put something in the shopping cart.
Analytical / performance cookies
These cookies allow us to collect anonymous data about the usage behavior of our visitors. These are then evaluated by us, for example, to improve the functionality of the website and to show you interesting offers.
Functional - Cookies
These cookies are used for certain functionalities of our website, e.g. to suggest a better navigation flow on our website, to show you personalized and relevant information (e.g. "interest-based advertisements").
Targeting - Cookies
These cookies record your visit to our website, the pages you have visited and the links you have executed. We will use this information to tailor our website and the advertisements you see to your interests.
Third-Party Cookies
These cookies from some of our advertising partners, help to make the Internet offer and our website more interesting for you. Therefore, when you visit our website, cookies from partner companies are also stored on your hard drive. These are temporary cookies that are automatically deleted after the specified time. Cookies from partner companies are usually deleted after a few days or up to 24 months, in individual cases after several years. The cookies of our partner companies also do not contain any personal data. Data is only collected under a user ID pseudonym. This pseudonymous data is not merged with your personal data at any time.
3.2. Configuring Cookie Settings in the Browser
Each browser differs in how it manages cookie settings. These can be found for the respective browsers under the following links:
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Chrome: https://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera: https://help.opera.com/de/latest/web-preferences/
Safari: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=de_DE
4. Use of analytical and marketing tools
4.1. Google Tag Manager
To manage the services for usage-based advertising, we use the Google Tag Manager. The Tag Manager tool itself is a cookie-less domain and does not collect any personal data. Rather, the tool provides for the triggering of other tags that collect data (see the following points below). If you have deactivated at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.
4.2. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
4.3. Google Adwords
This website is connected to the online advertising program "Google AdWords" of Google Inc. (www.google.com). Google uses cookies so that companies that pay Google to place ads can determine how many people who click on their ads subsequently buy their products (conversion tracking). The conversion tracking cookie is only stored on your terminal device when you click on an ad placed by Google where the advertiser has opted in to conversion tracking. These cookies expire after 90 days and do not contain any information that can identify you personally. If you visit certain pages of an advertiser's website and the cookie has not yet expired, Google and the advertiser can recognize that you clicked on the ad and were redirected to that page. Each advertiser receives a different cookie. Cookies can therefore not be tracked across advertisers' websites.If you want to disable cookies for conversion tracking, you can set your browser to block cookies from the domain "googleadservices.com".
4.4. Google Remarketing
We use Google Adwords to advertise the Dr.Owl website in Google search results and on third-party websites. Insofar as you have given us your consent for this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, the so-called remarketing cookie is set by Google when you visit our website, which automatically enables interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you have visited. After the end of the purpose and the end of the use of Google AdWords Remarketing by us, the data collected in this context will be deleted.Any further data processing will only take place if you have consented to Google linking your web and app browsing history to your Google account and using information from your Google account to personalize ads you see on the web. In this case, if they are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, Google temporarily links your personal data with Google Analytics data to form target groups.
Google AdWords Remarketing is an offer of Google LLC. Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed at https://www.privacyshield.gov/list. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield. You can revoke your consent at any time with effect for the future by deactivating the remarketing cookie via the following link.
4.5. Facebook Ads
We use so-called "Facebook Pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.With its help, we can track the actions of users after they have seen or clicked on a Facebook ad. This allows us to track the effectiveness of Facebook ads for statistical and market research purposes.
The data collected in this way is anonymous to us & cannot be attributed to any individual user. However, this data is stored and processed by Facebook. Facebook may associate this data with your Facebook account and also use it for its own advertising purposes, according to Facebook's data usage policies Facebook's data usage policies.
You can object to the collection by the Facebook pixel and use of your data to display Facebook ads here
4.6. Facebook Remarketing
Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site with your IP address. This allows Facebook to associate the visit to our pages with your user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to the privacy policy of Facebook privacy policy of Facebook.
If you do not wish to have data collected via Custom Audience, you can deactivate Custom Audiences here.
5. Use of social media plugins
5.1. Facebook
Plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on the Dr.Owl website. You can recognize these by the Facebook logo or the "Like" button on the page. An overview of possible Facebook plugins can be found at the following link: http://developers.facebook.com/docs/plugins/Due to these Facebook plugins (Like button), a direct connection between your browser and the Facebook server is established if you visit the Dr.Owl site. Through your visit, Facebook receives information that you have visited the Dr.Owl page with your IP address.
If you now click on the Facebook "Like" button on the Dr.Owl page while you are logged into your Facebook account at the same time, the content of the Dr.Owl page will be linked on your Facebook profile. Consequently, Facebook can associate your visit to your user account. Dr.Owl points out that as a service provider, we do not obtain knowledge of the content of the transmitted data as well as its use by Facebook. Therefore, to obtain further information regarding Facebook's privacy policy, please refer to the following link http://de-de.facebook.com/policy.php .
Facebook is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law.
If you do not want Facebook to associate your visit to the Dr.Owl website with your Facebook user account, we ask you to log out of your Facebook user account when you visit the Dr.Owl website.
You can also completely prevent the loading of Facebook plugins with add-ons for your browser, e.g. with the "Facebook Blocker".
5.2. Instagram
The Dr.Owl website uses the plugins of the social network Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA. You can find an overview of the Instagram plugins and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badgesIf you click the Instagram button while logged into your Instagram account, Instagram can associate your visit to the Dr.Owl website with your Instagram user account. We point out that Dr.Owl as a service provider has no knowledge of the content of the transmitted data and its use by Instagram. Further information on Instagram's privacy policy: https://help.instagram.com/155833707900388/
You can also completely prevent the loading of Instagram plugins with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).
5.3. YouTube
The Dr.Owl website uses the plugins of the social network YouTube, belonging to Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
As soon as you visit pages of the Dr.Owl website equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which particular Dr.Owl page you have visited.
If, on top of that, you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal YouTube profile. We point out that Dr.Owl as a service provider has no knowledge of the content of the transmitted data and its use by YouTube.
For more information on the collection and use of your data by YouTube, please refer to the privacy notices there at: https://policies.google.com/privacy?hl=de
6. Datenerhebung bei Anfragen über das tawk.to Live-Chat Tool
The Dr.Owl website uses a chat system from tawk.to to communicate with users. tawk.to uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site and chat. tawk.to will not, however, associate your IP address with any other data held about you. You can prevent the installation of cookies by selecting the appropriate settings on your browser.
By using this website, you consent to the processing of data about you by tawk.to in the manner and for the purposes set out above. Under the following link you will find the privacy policy of tawk.to: https://www.tawk.to/privacy-policy/
7. Newsletter Anmeldung
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers by e-mail for similar products to those already purchased from our range.
This serves to protect our legitimate interests in addressing our customers in an advertising manner, which are outweighed in the context of a balancing of interests. You can object to this use of your e-mail address at any time by sending a message to office[at]dr-owl.com or via a link provided for this purpose in the advertising e-mail, without incurring any costs for you.
If you have registered for our newsletter, we will pass on your data required for sending the newsletter to the service provider The Rocket Science Group LLC d/b/a MailChimp, Georgia, which is commissioned with sending the newsletter.
This service provider is located in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed at https://www.privacyshield.gov/participant_search. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
8. Integration Trusted Shop Badge
To display our Trusted Shops seal of approval and the collected ratings, as well as to offer Trusted Shops products to buyers after an order, the Trusted Shops trust badge is integrated on this website.This serves to protect our legitimate interests in an optimal marketing of our offer, which prevail in the context of a balancing of interests according to Art. 6 para. 1 p. 1 lit. f DSGVO. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your visit to the site.
Further personal data is only transferred to Trusted Shops if you have consented to this, have decided to use Trusted Shops products after completing an order, or have already registered to use them. In this case, the contractual agreement between you and Trusted Shops applies.